Unfortunately, we are unable to change your delivery address after your order has been placed.

Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.

Due to delivery courier restrictions we are currently unable to ship to PO Box or APO/FPO addresses.

1. Contact Bally Client Services via phone or return your order to a Retail store. To return a product in store, kindly make sure to have with you the product to be returned and the Return form you found in the parcel. The store team will be glad to process the web return and the refund will be released. You may also submit your return request via email using the Model withdrawal form. Please note we can only accept store returns within the same country of delivery. You have thirty (30) days from delivery to submit your returns request.
2. Bally Client Services will provide you with a Return Authorization Number and arrange our courier to collect the items at your convenience.
3. Place the items you wish to return in the original packaging along with the completed form.
   Please note: All return merchandise must be in new and unused condition with all tags and labels still attached.
4. Attach the return label to the top of the package and hand to the package to the courier upon collection.
5. Please note: Only return shipments using our approved courier will be free of charge. Should you decide to use another courier, you will you will responsible for all costs and liability. Any costs or expenses incurred by you are non-refundable.
6. Once your package has arrived at our facility, the items will be inspected. Once the items are deemed to be in new and unused condition with all tags and labels attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. We will send you an return confirmation email once your refund has been issued.

For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.

All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.

All items are rigorously check for quality. Once your goods are deemed to be in new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. We will send you a return confirmation email once we issue the refund.

Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.

Apologies, we currently do not take return in Taiwan stores. Should you need return services, please refer to our Returns Policy  or email Bally Client Services at clientservices@minoshin.com or call us at +886 4 2251 9903, Monday-Friday from 10:00am-17:00pm.

It is currently not possible to exchange an item through the online store, however you can return the product in store or having your product picked up at home to have the full refund. Please follow the return procedure that can be found in FAQs and see our Returns Policy.

You have the right to return items with defects or quality issues.
Should you find that your items have any manufacturing defects or quality issues, you should immediately email Bally Client Services at clientservices@minoshin.com or call us at +886 4 2251 9903, Monday-Friday from 10:00am-17:00pm.
Bally Client Services will provide you with full instructions on how to return your items.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.

Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.

Currently Bally cannot accept returns for shoe care products.

Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact clientservices@minoshin.cm or call us at +886 4 2251 9903, Monday-Friday from 10:00am-17:00pm.

To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type.

Should you wish to discuss a repair for your Bally product, please contact clientservices@minoshin.cm or call us at +886 4 2251 9903, Monday-Friday from 10:00am-17:00pm.

Bally does not offer refreshing services for handbags or small leather goods. For additional assistance, please contact Client Services via email clientservices@minoshin.cm or call us at +886 4 2251 9903.

Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.