PLACING AN ORDER
How do I place an order on the Bally website?
Placing an order is quick and easy:
Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.
Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.
You are able to review the items you have added to your shopping bag by clicking on the ‘BAG’ icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’ button.
To finalize your purchase, click ‘SECURE CHECKOUT’ button and follow the instructions.
Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.
Our Client Services would be glad to help you in placing an order on the phone: contact them at +886 4 2251 9903.
Do I need to create an account to place an order?
You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including stating your contact preferences, storing payment methods, and managing address details.
I have forgotten my password! What should I do?
You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.
Is my personal information kept private?
How will I know when you have received my order?
Do you offer a Gift wrapping service?
Can I order corporate gifts on your website?
What payment types does Bally accept?
Is it safe to use my credit card on your website?
Is my personal information kept private?
When will Bally debit my card/account?
When will I be charged for my order?
Why is my order not being accepted?
Can I claim a tax refund on purchases made online?
Which European countries does Bally deliver to?
www.bally.ch to shop in Switzerland
www.bally.com.de to shop in Germany
www.bally.fr to shop in France
www.bally.it to shop in Italy
www.bally.co.uk to shop in United Kingdom
www.bally.eu to shop in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemboug, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest store.
How long will it take for me to get my order?
How much does shipping cost?
Can I collect my order in store?
When the “collect in store” option is selected, the local Bally store may prepare the purchased products so they are presented in a traditional Bally shopping bag. By selecting the “collect in store” option, you hereby consent to the local Bally store opening the package so the products can be appropriately prepared.
Will my package be insured and will I need to sign for it?
Can I track my order?
Can I change my delivery address once my order has been shipped?
Unfortunately, we are unable to change your delivery address after your order has been placed.
Can I have my order shipped to a freight forwarder?
Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.
Does Bally deliver to PO Boxes?
Due to delivery courier restrictions we are currently unable to ship to PO Box or APO/FPO addresses.
How do I return an item?
- Contact Bally Client Services via phone or return your order to a Retail store. To return a product in store, kindly make sure to have with you the product to be returned and the Return form you found in the parcel. The store team will be glad to process the web return and the refund will be released. You may also submit your return request via email using the Model withdrawal form. Please note we can only accept store returns within the same country of delivery. You have thirty (30) days from delivery to submit your returns request.
- Bally Client Services will provide you with a Return Authorization Number and arrange our courier to collect the items at your convenience.
Place the items you wish to return in the original packaging along with the completed form.
Please note: All return merchandise must be in new and unused condition with all tags and labels still attached.
- Attach the return label to the top of the package and hand to the package to the courier upon collection.
- Please note: Only return shipments using our approved courier will be free of charge. Should you decide to use another courier, you will you will responsible for all costs and liability. Any costs or expenses incurred by you are non-refundable.
- Once your package has arrived at our facility, the items will be inspected. Once the items are deemed to be in new and unused condition with all tags and labels attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. We will send you an return confirmation email once your refund has been issued.
Does it cost anything to return an item?
For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.
Will I receive a full refund?
All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.
When will I receive my refund?
All items are rigorously check for quality. Once your goods are deemed to be in new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. We will send you a return confirmation email once we issue the refund.
Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.
Can I exchange an item bought online?
It is currently not possible to exchange an item through the online store, however you can return the product in store or having your product picked up at home to have the full refund. Please follow the return procedure that can be found in FAQs and see our Returns Policy.
Can I return a faulty item?
You have the right to return items with defects or quality issues.
Should you find that your items have any manufacturing defects or quality issues, you should immediately email Bally Client Services at firstname.lastname@example.org or call us at +886 4 2251 9903, Monday-Friday from 10:00am-17:00pm.
Bally Client Services will provide you with full instructions on how to return your items.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.
Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.
Can I return a shoe care product?
Currently Bally cannot accept returns for shoe care products.
I need more information on a product
Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact email@example.com or call us at +886 4 2251 9903, Monday-Friday from 10:00am-17:00pm.
How do I take care of my shoes?
To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type.
Do you offer a repair service?
What is the difference between an adjustable belt and a fixed belt?
Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.