Warranty Policy

1.1 Bally warrants to the consumer that the Products comply with the specifications and are free of material defects and workmanship errors for a period of twelve (12) months from the date of delivery.

1.2 This warranty applies only to Products which are a) manufactured by or for Bally as identified by the "Bally" trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.

1.3 If a Product has manufacturing defects affecting the quality of the Product or in any case of alleged lack of conformity of Products, in order to benefit from his/her rights under this warranty policy the consumer must notify the Client Services on 4006 693 066, Email: clientservicesCN@bally.ch within the Warranty Period. In any case, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall in any event expire after twenty-four months from receipt of the Product(s).

1.4 The Product(s) should be returned to Bally within 15 (fifteen) working days following notification to Bally of the damaged or defective Products. Bally shall bear the transportation and other necessary expenses for the return of the Product(s) to Bally.

1.5 Bally will examine all Products returned as damaged or defective and in case of a lack of conformity, will replace or repair the Product, or, if this is not possible, refund the price paid.

1.6 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded to the individual who made the payment.

1.7 In the event that Bally finds no fault with the returned Products, you will be notified on the above and that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.

1.8 This warranty does not apply (i) if the Product has been subject to faulty and improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.

1.9 This warranty is in addition to your legal rights in relation to Products that are faulty or not as described.